Agreement to terms of service
Before proceeding with Rasha Bilal’s website, please read these terms carefully and thoroughly. When accessing our services, you agree to be held accountable to these terms and conditions. Your right to access our services is governed by your adherence to our terms and conditions. Failing to comply to these terms can impede your rights to access our services. If at any instance you breach our terms and conditions, we can terminate your access to our service without prior notice.
By accessing our site, you agree that you have read, understood, and accepted our terms and conditions. Disagreeing with our terms and conditions means you are forbidden from accessing and using our site any further, and are thus advised to discontinue immediately. Rasha Bilal fulfils the right to make any amendments to their terms and conditions without notice at any point in time irrespective of reason. In the event of a change occurring to our terms and conditions, the ‘Last Updated’ date will be subsequently changed to function in notifying you. The responsibility thus lies with you to keep yourself informed about any changes that our terms and conditions may be subject to.
Access to Rasha Bilal’s site from a country which upholds laws that contradict its usage, shifts the responsibility entirely to the individual who ventured on that premise. All who access the site and any subsequent services offered by Rasha Bilal must be aged 18 or over.
Intellectual Property Rights
All intellectual property displayed on Rasha Bilal’s website are strictly owned by Rasha Bilal and are protected by copyright and trademark laws. This includes logos, source codes, databases, website designs, texts, photographs, and site graphics. As part of the terms and conditions, you agree not to use or distribute Rasha Bilal’s intellectual property without consent. If at any point Rasha Bilal’s intellectual property rights are violated or infringed, we reserve the right to pursue criminal prosecution and collect damages.
By using our site and services, you agree that all the information disclosed is accurate and complete and you are solely responsible for ensuring this. Failing to fulfil this clause enables Rasha Bilal to seek indemnification for any damages resulting from the breach.
Whilst all efforts have been made to certify complete and absolute accurate information is provided, Rasha Bilal is not liable for any errors and emissions that may be transmitted on our site.
Per our terms of service clause, you agree not to use our site or services for any illegal or criminal activities and purposes. Failing to meet this condition authorises Rasha Bilal to terminate any settled agreements and prevent you from using and accessing its services.
Standard prices for merchandise are displayed on the site and may change at any time without notice. There are no additional fees for tailored orders.
Full payment for merchandise, including shipping costs, is paid for during checkout. All payments must be made in Saudi Riyal. Payments are done through debit/credit cards.
Rasha Bilal immediately processes your order once it is confirmed, thus there are no cancellations unfortunately.
At all times, Rasha Bilal retains the right to cancel any agreed arrangements with a client if they see fit irrespective of reason.
Rasha Bilal does not offer exchanges or refunds on any clothing items including customised products, as our organisation operates on an order basis and not stock system. However, if in the rare event a product is flawed or the order is incorrect, your consumer rights constitute your right to be reimbursed and Rasha Bilal will happily provide a refund. Items on sale cannot be exchanged or refunded.
If an external factor takes precedence that is beyond Rasha Bilal’s or the clients governance, neither parties will be held liable for not proceeding with any arrangements. Factors include but are not limited to acts of terrorism, storm, fire, flood, earthquakes, hurricane, government interference, power failure, internet failure, civil unrest, and any other element beyond either party’s control.
At Rasha bilal we offer worldwide delivery for both local and international shipping through our shipping partner, DHL .
Your purchase will be shipped to you within 4-6 weeks from the day we receive the payment.
You can track your shipping by visiting DHL tracking and enter your tracking number.
We process and ship all our orders 5 days a week, with the exception of fridays and saturdays and ksa public holidays.
All measurements/sizes given by the customer are their responsibility and Rasha bilal are not responsible for any inaccurate measurement provided by the customers.
Alterations of abayas/dresses are offered to clients with certain fees starting at 200sar. Fees are determined by Rasha bilal. Depending on the type of alteration requested by the client.
Alterations on abayas/dresses shall be requested by the clients within 2 weeks after they receive their shipments.
For your guidelines in getting your right measurement you can follow our size guide.
If you have any further questions, please feel free to drop us an email at firstname.lastname@example.org
As products are made to order and customize based on customers requirements and given sizes, return/exchange are not accepted.
In the case of receiving a damaged item which is occurred by the fault of our production, a customer will be entitled for a refund which is equivalent to the price of the item itself.
For any return request based on production damage, customers shall contact Rasha bilal. Within 3 days after receiving the order at email@example.com with details of the product and the defect.
Upon receipt of the returned item, we will fully examine it and notify you via email, within 10 business days, whether you are entitled to a refund and a credit will be automatically applied through a bank transfer.
Cancellation of an order is not allowed after a successful placement and payment of orders.